Quality Assurance Training at Le Tonlé

 In blog
[thb_bigtext]In the last quarter of train­ing cal­en­dar, many train­ing activ­it­ies and action strategy were integ­rated to ensure the qual­ity improve­ment of the 18 train­ees before they leave their classes. The three major train­ings and action strategy under­taken dur­ing the last 3 months of the school year were:[/thb_bigtext]

  1. Cre­at­ive Class: is one of the effect­ive action strategies, which embraces a wide range of meth­od­o­lo­gies to encour­age stu­dents to put their cre­ativ­ity into prac­tices and to learn how to com­pete and cooper­ate among them. Class lec­ture, team game, con­test, and team assign­ment are included in this 3 week– length class. At the end of the class, the stu­dents from each group were able to make 10 new types of salad and 10 new dishes of noodle, one cook­ing recipe book and one simple menu.
  2. Elect­ive Courses: aims to provide an oppor­tun­ity in which stu­dents are able to select one of the 4 major courses for their pro­spect­ive career. The 4 courses were designed based on the mar­ket demand. There were 6 stu­dents tak­ing Front Office Oper­a­tion and Recep­tion­ist Work, 4 tak­ing Cater­ing Ser­vice and Res­taur­ant Super­vi­sion, 5 tak­ing Cook­ing and Kit­chen Work, and the rest 3 tak­ing House­keep­ing Super­vi­sion. The 4 courses were designed in a soph­ist­ic­ated man­ner which allowed stu­dents to learn in a broader con­text from the oper­a­tional to super­vis­ory level. Also, exer­cises and role play were included in the train­ing activ­ity to mon­itor the under­stand­ing of the students.
  3. High Impact Tour­ism Train­ing: is another training package which offers stu­dents an under­stand­ing of pro­fes­sional ser­vice work. The three main top­ics in the course include Ser­vice Excel­lence, Pro­fes­sional Hos­pit­al­ity and Best Selling.   The act­ive learn­ing approach was used which con­sists of flash card, team game, poster activ­ity, group dis­cus­sion, role play and video demon­stra­tion. The train­ing pack­age was developed by the Neth­er­land for Devel­op­ment Organ­iz­a­tion (SNV), and it was offered to Le Tonlé through a cooper­a­tion agree­ment signed on Decem­ber, 2012.

Hav­ing accom­plished these train­ing and action strategy, the stu­dents’ com­pet­ency was notice­ably improved in terms of both their soft skills (team work, com­mu­nic­a­tion, team spirit and work mor­al­ity) and tech­nical skills (best ser­vice serving, pro­fes­sional hos­pit­al­ity, front office, house­keep­ing, cook­ing and cater­ing ser­vice work). The effect­ive­ness of the train­ing was reached since the train­ees act­ively par­ti­cip­ated in the struc­tured and well-managed activities.

Recent Posts

Laisser un commentaire

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt